A health official tells NBC 40, that after multiple reports of cloudy water and other complaints, Bally's Casino and Hotel Spa has temporarily been shut down. According to the health official, complaints have been coming in since March, and health specialists have made multiple visits. After their most recent visit, the spa has been shut down until the problem is fixed.
"I think maybe it was a good idea, like if the pool had a health issue and people were getting sick, I think maybe it should be shut down," says a Clementon woman.
We reached out to Bally's Casino and Hotel officials, and they tell a slightly different story. According to a Caesar's Entertainment spokesperson, the spa has been giving high temperature readings, that along with a chemical imbalance in the pool led management, to shut it down until the issue can be fixed. In a statement, the spokesperson said:
"The Bally's Spa temperature gauge, which alarms when the temperature rises above 104 degrees, has malfunctioned. At the same time, we noticed a chemical imbalance in the pool and decided to close until these two items can be fixed. We hope to have the pool and spa back up and running for our guests some time next week."
Until then, some guests are disappointed they will not have access to the facility.
"It's unfortunate, because as consumers we go there, we expect to use their facility and expect it to be clean, I know to a certain extent people use it, but its just disappointing," explains a Pennsylvania man.