9-1-1 dispatchers are recognized in EHT - NBC40.net

9-1-1 dispatchers are recognized in EHT

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With April being national 9-1-1 education month, emergency dispatchers in Egg Harbor Township are being recognized for their crucial behind the scenes work.

They deserve recognition and praise for the job they do, day in and day out," said Captain Raymond Davis of the Egg Harbor Township Police and Community Service Borough.

If there is a fire, or an accident or another type of emergency, the first thing you do is call 911 and the first person you talk to is an emergency dispatcher.

"We kind of hold everything together.  Everything comes through here, whether it's police related, fire related, or EMS related - it comes through here at some point," explained Supervisor of Communications for EHT, Matt Cochrane.

This week is devoted to national public safety telecommunications.  In Egg Harbor Township, the dispatchers who serve more than 50,000 thousand Atlantic County residents every day are being recognized for their work.

 "This communication center is staffed 24/7, 365 days a year and no matter what, there are people here to answer that phone," said Davis, "They are often heard, but they're not seen."  Cochrane added, "And sometimes we're the first person they talk to and occasionally we might be the last if it's a serious call  - so the job here is very important."

Dispatchers want 911 callers to know some things before calling to help make things go a little smoother.  Captain Davis said, "Don't text 911 and assume they are going to get it.  They won't get it."

Officials at the Egg Harbor Township dispatch center really wanted to stress the fact that when dialing into 911, the most crucial piece of information that the dispatcher needs to know is your location.  Davis stated, "Make sure you give us some landmarks; milepost markers; cross roads in the general location.  Don't assume the 911 dispatcher is going to know where you are."

Information that may not seem like much could help save a life.

And to show your appreciation, you can reach out to them on their Facebook page, which can be found here.

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